Privacy Policy

Last updated: July 7, 2026

CueSportAI (“we”, “us”), operator of cuesportai.com and aiSnooker.app, provides cue-sports scoring, statistics, tournament and live-streaming tools for clubs, venues and players. This policy explains what we collect, how we use it, and the choices you have — including how a player can opt out of being live-streamed.

1. Information we collect

Account details — name, email, and (for club accounts) club, role and contact details.
Player profiles — display name, avatar, home club, and profile visibility settings.
Match & statistics data — scores, frames, breaks, shot-by-shot data, timings, ELO ratings, and other performance metrics generated during matches, practice and drills (including data produced by the AI scoring system).
Media — camera video used by the AI scoring system to score a table, and, where enabled, live-stream video and audio of matches.
Payment information — where paid features are used, billing is handled by our payment processor; we do not store full card numbers.
Technical & usage data — IP address, device/browser information, and log data.

2. How we use your information

To operate scoreboards, overlays, tournaments and club/member management.
To compute and display statistics and player profiles, and to power the AI coach.
To provide live streaming and broadcast overlays where a club or player enables them.
To secure the service, prevent abuse, and comply with legal obligations.

3. Statistics & player profiles

Match results and performance statistics may be shown on scoreboards, leaderboards and public player profiles. Players can control the visibility of their profile from their account settings. Aggregated, non-identifying statistics may be used to improve the service and its AI features.

4. Live streaming

When a club or player enables live streaming, match video and audio are broadcast publicly to the configured platform (for example YouTube) and may be recorded, archived and redistributed by that platform. Broadcasts are operated by the streaming club or player, not by CueSportAI — we provide the tooling only and are not responsible for stream content or its distribution.

Before a broadcast begins, the person going live must confirm that:

all players and people visible have consented to being live-streamed and recorded;
the broadcast is public on the configured platform and may be recorded/archived;
it complies with the venue’s privacy policy and applicable laws.

Player opt-out of streaming & recording

Any registered player may, from their profile settings, opt out of:

Live streaming — matches they play in cannot be taken live.
Recording & upload — their matches are not recorded or auto-uploaded to YouTube (VOD).

When a player has opted out, the phone streamer and the AI scoring system block the corresponding action for that match; opting out of live streaming also excludes auto-upload. These choices only limit broadcast/recording and do not affect scoring or statistics.

5. Sharing & third parties

We share data only as needed to run the service, including with: the streaming platform you configure (e.g. YouTube) for live broadcasts; our real-time media infrastructure (LiveKit) used to relay streams; our hosting provider; and, for paid features, our payment processor. We do not sell personal information.

6. Data retention

We retain account, match and statistics data for as long as your account is active or as needed to provide the service. Live-stream recordings are held by the platform you stream to, under that platform’s policies. You may request deletion of your data (see below).

7. Your choices & rights

Streaming opt-out — opt out of being live-streamed at any time (see above).
Profile visibility — make your player profile public or private.
Access & deletion — request a copy or deletion of your personal data.

Depending on your location (e.g. the EU/UK, or Canada/US state privacy laws), you may have additional rights.

8. Children

Where minors take part in matches or streams, a parent or guardian must provide consent. Venues and streamers are responsible for obtaining any required consents before broadcasting.

9. Contact

Questions or requests: info@cuesportai.com.

This policy is provided as general information and is not legal advice. Clubs and venues remain responsible for their own privacy compliance for events they host and broadcast.

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